When we refer to the term ‘personally identifiable information’, we mean information that can identify you as an individual or is capable of doing so with other information that we may hold about you now or in the future. The term does not include any statistical, aggregated or anonymized information.
We may collect and process the following personally identifiable information about you:
We take the privacy of our customers and suppliers seriously and respect your right to privacy. Because of our commitment to protecting your privacy, personally identifiable information will be collected, processed, stored, and disposed of in accordance with applicable data protection and privacy laws.
We process your personally identifiable information for a number of purposes in order to:
We may occasionally match or combine your personally identifiable information with personally identifiable information you have provided to other affiliate companies within our group in order to understand and improve the services we provide to you and to determine what other products, services or promotions may be of interest to you.
Where we process personally identifiable information in the course of our conferencing, audio or on-line services, this is done to allow us to provide the services which your company has asked us to provide, for example, by allowing us to create an authorized user ID for you, to allow you to use our services and by allowing us to provide billing and service usage information to your company.
We do not sell or disseminate personally identifiable information to third parties without your consent.
We may disclose, assign, sell, license, or otherwise transfer to a third party, your name, address, e-mail address, member name and any other personally identifiable information in connection with an assignment, sale, joint venture, or other transfer or disposition of a portion or all of our assets or stock.
The length of time we keep your information for can vary according to how we use that information. Unless there is a specific legal requirement to keep your information, we will not keep it for longer than we believe is reasonably necessary for the purposes for which the data was collected.
We would like to keep you up to date with details of our products and services using the information that you have supplied. We will do this in accordance with applicable privacy laws and in accordance with any direct marketing permissions which were given when we collected information from you. If you would like to change these preferences, please contact the Webmaster or speak to your Account Manager.
Transfers of personally identifiable information made by Level 3 are made in compliance with the Safe Harbor principles to which Level 3 has self-certified its adherence to as can be viewed on the Safe Harbor web site at http://export.gov/safeharbor/.
Users from the EEA should note that we will transfer personally identifiable information to countries outside the EEA, some of which may not have data protection legislation equivalent to EEA legislation. However, we ensure that all transfers of personally identifiable information to such countries to our affiliates and subcontractors or agents are done in compliance with the applicable data protection laws of the EEA. If and when you provide personally identifiable information to us, we will ask for your consent to transfer such data outside of the EEA before such transfers take place.
You may request a copy of the personally identifiable information we hold about you, such as contact information, banking details and marketing preferences, and you may review, correct, update, change or delete this information at any time by submitting a request to the Webmaster at email@example.com. Please note that in certain circumstances we may withhold access to your information where we have the right to do so under current data protection legislation.
Our websites do not target and are not intended for children under the age of 13, and we abide by the United States’ Children’s Online Privacy Protection Act (CORPA) and other applicable laws relating to the use of children’s data. We do not knowingly collect or maintain personally identifiable information from children under the age of 13.
A cookie, also known as a browser cookie, is a text file containing small amounts of information which a server may download to your computer, mobile or tablet when you visit a website or use an app.
There are different types of cookies which are used to do different things, such as letting you navigate between different pages on a website efficiently, remembering preferences you have given and helping us to identify ways to improve your overall site experience. Others are used to provide you with advertising which is more tailored to your interests or to measure the number of site visits and the most popular pages users visit.
Due to their core role of enhancing and enabling usability or site processes, disabling certain cookies may prevent you from using certain aspects of our website.
Broadly speaking, there are two different types of browser cookie:
We only use browser cookies to measure non-personal information, for example to learn about the behavior of visitors to our website, to remember your preferences and to ensure we serve the correct content to you whilst on our website.
The following classification of cookies used on our website is based on the International Chamber of Commerce guide for cookie categories:
Your use of this website constitutes your consent to this website setting cookies on your device.
Useful information about cookies can be found at: http://www.allaboutcookies.org
Our websites may provide hyper-text links to other websites over which we have no control and which may contain privacy provisions that are difference from those provided herein. We are not responsible for and expressly disclaim any and all liability for the privacy policies or practices of other websites to which you choose to link from our websites. We encourage you to review the privacy policies of those other websites so you can understand how they collect, use and share your information.
We have implemented reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure our websites have security measures in place to protect against the loss, misuse and alteration of information under our control. However, the internet is an open system and we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. Certain information may be transmitted to you by electronic mail. Although it may be illegal to intercept or disclose these messages, these transmissions are not secured.
CPNI is information that we obtain when we provide telecommunications services to you, including services provided through your Level 3 local telephone company. It includes the types of telecommunications services you purchase from us, how you use them, and the related billing information for those services. CPNI does not include your telephone number, name and address. CPNI also typically includes the type of information found on your bill, such as call details and the types of local, long distance and other services telecommunications services that you have purchased. We have internal policies and safeguards designed to safeguard the privacy of CPNI and protect it from unauthorized access or improper use. In the normal course of providing telecommunications services, we collect and maintain CPNI to enable us to make more meaningful suggestions to you when discussing products and services, packages and promotions that best suit your communications needs. In the US, we are obliged to protect the confidentiality of your CPNI in accordance with federal and certain state laws. We do not sell, trade or share your CPNI, including your calling records with anyone outside of our group of companies or to third parties who perform functions on our behalf (such as billing functions) except as may be required by law or authorized by you. Generally, we are also permitted to use or disclose CPNI to offer telecommunications services of the same type that you already purchase from us. We may also use or disclose your CPNI for legal or regulatory reasons such as a court order, to investigate fraud or to protect against the unlawful use of our telecommunications network and services and to protect other users of our services and to collect bills.
Policy Updated July 2012